Question to Indian PPers...

[Oxy]

Seriously, how do you deal with Indian Call Centres???

I spent 50 mins on the phone trying to cancel my mobile phone contract - all I had to do was call them, give my 30 days notice.

And hang up!

They tried to convince me to stay - which is what I want.

But it went on and on - different 'packages' being offered - all of which I rejected.

Then they asked me to 'sell' my contract to friends or family!!!

I couldnt hang-up because I phoned them!

[deathstreak]

Originally Posted by Oxy Seriously, how do you deal with Indian Call Centres??? I spent 50 mins on the phone trying to cancel my mobile phone contract - all I had to do was call them, give my 30 days notice. And hang up! They tried to convince me to stay - which is what I want. But it went on and on - different 'packages' being offered - all of which I rejected. Then they asked me to 'sell' my contract to friends or family!!! I couldnt hang-up because I phoned them!

I usually start of with I am recording this call,
and if they start chatting tell them you want to speak to their supervisor because obviously they can't understand what you are saying.

Be firm that's all

[Oxy]

I am usually very firm - to the point of ritual humiliation.

'3' have just called me up in the last 5 mins and offered me anothe retention deal - which was worse than what they offered me yesterday.

I refused - waspolite. He said it was cheap. I replied 'Are you paying for it or me'

Then he hung up on me!!!

Seriously, do Indian guys living in the West have difficulty with these guys -- or do you use a special codeword and get to bypass all the crap!

[Cryin Out Loud]

Originally Posted by Oxy ........... Seriously, do Indian guys living in the West have difficulty with these guys -- or do you use a special codeword and get to bypass all the crap!

The secret code is: Albert Pinto Ko Gussa Kyon Aata Hai.

[nikred]

Originally Posted by Cryin Out Loud The secret code is: Albert Pinto Ko Gussa Kyon Aata Hai.

What are you doing???? You can't let out our secret code.

[Cryin Out Loud]

Originally Posted by nikred What are you doing???? You can't let out our secret code.

Ah but Oxy won't be able to do the Indian accent. And the fact that there are local variations:

For example, if he's from Tamil Nadu:

Albert Pinto Ko Gussa Kyon Aata Hai. Rascala!

So, we're safe for now.

[Dhonian]

lulz!

[Oxy]

Originally Posted by Cryin Out Loud Ah but Oxy won't be able to do the Indian accent. And the fact that there are local variations: For example, if he's from Tamil Nadu: Albert Pinto Ko Gussa Kyon Aata Hai. Rascala! So, we're safe for now.

I only need to hear an accent once to master it...

[afzaal1988]

no offence to indians. but call center in india is really pain in ***. sometimes they dont understand, and when they even understand they dont have much knowledge. cant really blame them if they are not trained properly

[Informer]

[Dhonifan]

Originally Posted by Informer

Oh dear whot a fhrightfhul tuddu

[deathstreak]

anna rascala

[Poison]

Personally, I find it hilarious how they try to convince you that they are :
"Ryan from Sydanaey"
"Jack from Melbourne"
When you know, with the Indian accent, and the pause between the time you get your message and they get yours, that theyre really Anil from Chennai and Lakshman from Hyderabad.

[Momo]

Originally Posted by Jamal Personally, I find it hilarious how they try to convince you that they are : "Ryan from Sydanaey" "Jack from Melbourne" When you know, with the Indian accent, and the pause between the time you get your message and they get yours, that theyre really Anil from Chennai and Lakshman from Hyderabad.

Have Kumble and VVS started working at a call centre?

[Garuda]

everytime I get any such call on my office desk number, I just say "dude, you called into a conference room".

He says sorry and hangs up.

[Poison]

Originally Posted by Momo Have Kumble and VVS started working at a call centre?

Yeah, they're both awfully poor after their IPL contracts got terminated.

[Kean0]

I have recently left 3 mobile network as a worker.

After i left my work phone was deactivated. The phones and all the calls are paid for by the company.

After 3 years i have recieved a letter from a Debt company asking me to pay 16 pounds for that phone!

I phoned up the call centre and they had no clue what to do. Despite me telling them of the process they should use they kept on saying the same thing "call the debt company"

I know the process and can not get my issue resolved. Good luck to you lot who are just customers!!! What a nightmare!!!!

[Romali_rotti]

Originally Posted by Oxy Seriously, how do you deal with Indian Call Centres??? I spent 50 mins on the phone trying to cancel my mobile phone contract - all I had to do was call them, give my 30 days notice. And hang up! They tried to convince me to stay - which is what I want. But it went on and on - different 'packages' being offered - all of which I rejected. Then they asked me to 'sell' my contract to friends or family!!! I couldnt hang-up because I phoned them!

Ouchh, well Oxy I had the same problem only I rang an Australian call centre.. There is nothing much you can do but just tell em: LISTEN YOU ****HEAD I DONT WANT TO HAVE ANYTHING TO DO WITH YOU!!!!!!!!!!!!!!!!..

[Romali_rotti]

Originally Posted by Dhonifan Oh dear whot a fhrightfhul tuddu

OH MY GAWDDDD thats Aceeeee ...